Frequently Asked Questions
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Below are some of the most common questions from our community. If you don’t find what you’re looking for, please don’t hesitate to reach out. You can message us here or call/text us at (512) 555-5555.
For Renters
We provide a diverse selection of non-commercial trailers, designed to assist with various tasks, including moving, general transport, and specialized hauling for horses and livestock. Please note, we do not offer RV or commercial trailers.
The minimum rental period is one day. It’s up to the owner to state trailer availability and you can check availability via the trailer listing calendar
Owners are responsible for taking pictures before departure and return of the trailer. Take pictures of the interior and exterior of the trailer, including all sides, tires, and any existing or new damage.
Our customer support team can answer your question(s) at [email protected] or at (512) 890-0099.
myTrailer completes a user identification for each owner, which includes identification submission and a selfie check to ensure the owner is the person on their driver’s license. The verification is done through a 3rd party system that flags suspicious and potentially fraudulent users.
15 minutes before the rental period starts, you’ll receive an email with a checklist, one for the renter and one for the owner. Please fill out and submit the checklists within 24 hours of departure. If there are any issues that keep the trailer from being safely and securely attached to the tow vehicle, they must be resolved before the renter can egress with the trailer.
Owners are responsible for taking pictures before departure and return of the trailer. Take pictures of the interior and exterior of the trailer, including all sides, tires, and any existing or new damage.
- On the top of the page, click “Sign In” and then click on “Register”
- Fill out the form, agree to the terms of service, and click the “Sign Up” button.
- Then follow the instructions to verify your email address
Extras are optional accessory items available at an additional fee. Extras can only be added to a booking.
- Contact the owner for help/instructions.
- Do not haul a trailer if it’s unsafe to do so.
- You can also contact [email protected] for additional assistance.
Contact the owner and myTrailer, at [email protected], as soon as it’s safe to do so.
In the event of an accident, please follow these steps:
First, ensure that everyone involved in the accident is safe and call emergency services if necessary.
Report the accident to law enforcement as required by your local laws.
Notify your insurance company as soon as possible.
Contact the owner of the trailer that you rented and myTrailer to report the accident.
We recommend that you take photos of any damage and exchange contact and insurance information with any other parties involved in the accident.
It is important to act quickly and responsibly in the event of an accident. Please let us know if you have any questions or concerns.
Before making a rental reservation, it’s important to contact your insurance company to see if your policy includes coverage for the specific trailer you plan to rent.
If your insurance policy doesn’t cover the rental, don’t worry. Many rental companies offer supplemental insurance that you can purchase. Before making a decision, make sure to carefully review the terms and conditions of the supplemental insurance policy to ensure that it meets your needs.
Unless offered as an extra features, trailers must be picked up from their listed location.
Please message the trailer owner, they can confirm if a brake controller is needed.
Some trailer owners may have a wireless brake controller as an extra that you can rent. If you plan to use a trailer that requires a brake controller multiple times, it may be a good idea to have one installed.
- Either party can cancel free of charge up to 48 hours before the Rental Period begins.
- Renters will be refunded the full rental amount shortly after the cancellation request is received.
- Late cancellations, made when less than 48 hours remain before booking, will be charged platform fees.
For Trailer Owners
We welcome all safe and well maintained trailers. Our team carefully reviews each listing submission and will be in touch if your trailer does not meet these requirements.
- Register or login to your myTrailer account
- In the upper right-hand corner, click on “List a Trailer”
- Fill out the “List a Trailer” form, including as much details as possible and good quality pictures.
- When you’re finished click on the “List Trailer” button at the bottom of the page. Our team will revise your listing and publish it shortly after it’s been submitted.
Our customer support team can answer your question(s) at [email protected] or at (512) 890-0099.
myTrailer does a driver verification for each renter, which includes identification submission and a selfie check to ensure the renter is the person on their driver’s license. Drivers must have liability insurance that will extend to your trailer. As an owner, you must also verify the renters drivers license and insurance at pickup to ensure the person picking up is the person who placed the online booking and their insurance has is active.
15 minutes before the rental period starts, you’ll receive an email with a checklist, one for the renter and one for the owner. Please fill out and submit the checklists within 24 hours of departure. If there are any issues that keep the trailer from being safely and securely attached to the tow vehicle, they must be resolved before the renter can egress with the trailer.
Owners are responsible for taking pictures before departure and return of the trailer. Take pictures of the interior and exterior of the trailer, including all sides, tires, and any existing or new damage.
- On the top of the page, click “Sign In” and then click on “Register”
- Fill out the form, agree to the terms of service, and click the “Sign Up” button.
- Then follow the instructions to verify your email address
Extras are optional accessory items that you can offer renters at an additional fee. You can set the rate per booking or per day.
Extras cannot be rented by themselves and cannot be required to rent your trailer.
You can add extras either when you first create your listing or by editing an existing listing.
Perform a trailer inspection to ensure the trailer is well maintained and in safe condition, including:
- Clean the interior and exterior
- The tires for wear, tread depth, damage and inflation. Tire issues are the number one cause of trailer accidents.
- The lights.
- If present, the brake controller.
- If your trailer has unsealed bearings, ensure they have been serviced.
- Talk with the renter, ask about their plans, their project load, and follow your instincts about who you rent to. It’s you’re choice to rent or not.
- Make sure the renter’s tow vehicle and hitch are compatible with your trailer.
- Get your paperwork in order.
Yes. To increase rentals, we encourage owners to share their listings with friends and family on Facebook and other social media platforms.
When you are eligible for a payout, you’ll receive an email with payout options so you can select your preferences.
- Either party can cancel free of charge up to 48 hours before the Rental Period begins.
- Renters will be refunded the full rental amount shortly after the cancellation request is received.
- Late cancellations, made when less than 48 hours remain before booking, will be charged platform fees.
To keep our platform running smoothly and bring you renters, we take a 15% commission on your listed rental price for successful bookings. You can list your trailer with us at no cost, and there are no subscription fees.